Share feedback, ideas and get community help

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New Support space: self-serve help and support

Share product knowledge, resolve support issues together, and build a self-serve knowledgebase

One of the main use cases for a customer community is customers asking seeking support and answers to questions, and community members helping to resolve support issues together.

To improve this experience, we've released a new space type for Support that you can now add to your community. This new space adds a support workflow to enable community members to get help, contribute to answers, and discover existing knowledge and solutions.

Comments in Support spaces can be marked as solutions to improve discoverability and help other users self-serve solutions to already answered questions.

Members who have contributed accepted solutions are celebrated as the "most helpful" users.

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