Share feedback, ideas and get community help

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It would be useful to see who reacted to a post to see who has common interests in particular topics. I'd expect to be able to hover on the reaction and see who reacted, e.g.

I love the big green box to indicate which answer is accepted as the solution, but I find it a bit disorientating when there are two green boxes on the one screen, my mind jumps to thinking there are two answers, but they're actually the same thing. I think it might be better if only the top "shortcut" box was bright green, and then the "in context" box had a more subtle indicator instead.

Obviously when I read the content of the two messages and then compare the text I jump to the conclusion that they're the same message, but it would still be nice if the UI didn't give me the confusion in the first place.

I noticed on some pages this does work, but on the main list page it doesn't. It would be helpful to be able to hover the date text (e.g. "10 hours ago") and see the actual date.

I find that when I'm scrolling through the posts I sometimes have a thought for new post I want to create, but then I don't want to create a new post if there's a post that already exists, so I actually first want to do a search. But with the current UI there's no one-click way to do that, I have to scroll back up to the top of the page to do the search, but then I've lost my place on the current page.

I've seen in other products they have a search button in the stick header and that seems like an obvious solution, but perhaps you have other ideas for how to solve it.

I don't like the bot posting for each post with the community link. Could there be a way to disable that or at least change the copy?

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Brad
Under consideration

Tooltip on "Most helpful" icons

I was exploring the community and saw the Most helpful area but wasn't really sure what the check icon meant, so I hovered the icon looking for a longer description to explain what it meant but there wasn't one. It's a paper cut, but having tooltip text on these would have been helpful.

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Baptiste Arnaud
Under consideration

Custom font

Would be great to be able to set my brand's font 🀩

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I find it a bit annoying to have to come up with a description for each space, it adds friction for the initial onboarding IMHO

I believe you are using Next.js RSC. I think it would feel so much faster if the page content change instantaneously on user click and you'd show loading placeholders

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Angela Lei
Under consideration

Anon posts

Is the ability to post anonymously on the roadmap or is this behaviour discouraged / not best practice?

From an admin perspective, idm if from the public view they appear as anon (might give people more confidence to ask questions they might think are silly to ask), but from admin view I'd like to be able to see their email so we can reach out with more support if appropriate.

1 comment
K

Heya, I wanted to resize an image and make it centred but it doesn't look like there's the option to.

Use case is mainly for formatting blogs, made a lil loom, this is the blog I was testing to recreate in the broadcast space and would like the images to fit centre in the page, a decent size so it's not overflowing on the page (great if there's the option to click and image pops up to expand larger).

I liked the 'set description' option, however, my intuition would be wanting to note the source of the image and it'd be great if it could be hyper linked.

Some more Heading sizes and ability to split 2 columns would be awesome too :)

Think my intuition would be to style it like Notion pages (we do most our drafts there) and I had this originally set up for our 'Welcome' post, but realised I couldn't fit the GIF nicely on the side once I went in to post so have removed the visual for now.

Thank ya :)

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Anthony
Under consideration

Support Call outs in editor

It would be nice to be able to use call out to highlight important points when making a post/question.

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We often screen record gifs to share with users to guide them though how to fix an issue, however the current post do not allow for .gif files to be added.

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I noticed a bug when using the search box, when I backspace all my text and make it empty, the header becomes a bit taller and janks the page.

Normal, starts at 40px:

After typing some text and backspacing it jumps to 46px.

I was curious what was happening so I tried it in Chrome and couldn't reproduce it. But then through a process of elimination found that the flex class on the <input> is the culprit. Deleting flex fixes the issue. I don't think it should be necessary anyway because I think flex is only necessary for elements with children.

I don't know why Safari behaves like this though.

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I noticed that if I open the notifications dropdown immediately after a full page refresh, I see items twice. But then after closing and opening it I see the item only once. Unfortunately I can't upload a video screen recording (nudge nudge) but here are some still frames from the video:

Initial state, before clicking the dropdown.

After clicking, the loading placeholder appears.

After a moment one result shows.

❌ After another moment a second result shows.

Then I click the button to dismiss the popup.

I click it again to open, and see the loading placeholder again.

After a moment one result appears.

βœ… Waiting longer, no other items appear.

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I saw the new(?) "most ideas" section and hovered myself, but it said I was offline and last seen hours ago, but since I'm on the page and just did a refresh, I know I'm online. Maybe there should be a special case for the current viewer to always show them as Online. I assume it's showing as "offline" because of lag in the real time syncing?

Here's what I saw:

After a while it updated to show me as online.

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Brad
Under consideration

Moving posts between spaces

On Hall's community I see the new "Get help" space and it'd cool if the old [bug] posts from "Share an idea" were moved over to it to help organise it a bit. I imagine it might be a bit tricky with URLs changing and doing redirects for SEO, but the general idea of being able to "garden" a community and move things around could be really nice for better browsing and search (e.g. if you're writing a new post in "Get help" then showing other results from that space makes sense, but if the posts aren't in that space they won't show up).

I'm not sure how the data model is structured, and whether posts in each space have a different data model which would make it hard to move them around. I'm interested to hear what everyone thinks.

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When I tried signing up to this community I thought the login code failed to send but it turned out that the verification email was in my junk mail and is marked as "unverified" by Microsoft 365/exchange server. I suspect this might be due to DMARC not being configured?

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As a community grows and the number of ideas/feature suggestions increases the probability of duplicate posts increases. It would be great if Hall could help prevent this by showing similar posts as they type a title (similar to how Stack Overflow does this).

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K

Was setting up a new space and seems like the Home Icon colours are not changeable? Would be great if we can make it editable under the settings or something :) Thank you!

I'm using dark mode and I noticed that the gap cursor (the horizontal cursor) is black but the normal native cursor is white. You can get the gap cursor by inserting an image and then pressing down arrow a few times to move your cursor to the end of the document.

This little black line is the gap cursor.

I received this email but when I click the link it takes me to https://ppkcqcxd.r.us-west-2.awstrack.me/L0/https:%2F%2Fcommunity.usehall.com%2Fproduct-feedback-vb6BcMHVZS8L%2Fdev-browser-console-errors-%22minified-react-error-...%22-Q8RdwlyfNX3X%3Fn=1%233ad3486a-b9bf-4d7e-85f4-be45a055aec7/1/010101904dece0ae-70673695-0d5f-469e-9195-50019299aa6c-000000/M-yTVn8hHZoMmIqGz00rciZ0ji0=380 and then just hangs on a white page.

I didn't recognise the awstrack.me domain so I started typing it into Safari and Siri suggested this to me. I'm not sure if it's related to AWS or another company. But it looks like the redirect URL working properly.

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I noticed that when going through my notifications that when I click on one it doesn't immediately move it to the Read list, and when I open the notifications menu again the same item is still there.

Here's an example where I clicked on the first notification and it took me to the post, and you can see when I re-opened the notifications the notification is still there.

The problem with this is that when I'm going through all my notifications I get a bit confused about which item I'm up to. I realise what was happening was that I kept clicking the first item and kept getting taken to the same page. If I refresh the page it updates properly.

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I just noticed in my browser there's some React errors when loading the page:

Here are the URLs from the screenshot (for convenience):

It's probably not a serious issue, but I have noticed some other scroll jank when loading a page (it scrolls to the top sometimes), so there's a remote chance it could be related to something like this.

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